FAQ

It’s our goal to always ship your full order. We will always contact you before shipping to let you know if your order cannot be shipped in full. Please contact us if you are missing an item in your  order via our contact page.

Un-opened bag of beans can be returned for exchange within 3 days of receiving the beans. Unopened bewing gears can be returned for refund within 15 days of receiving. Customers are  reponsible for returning the item in original condition. 

Please contact us with some photos so we can follow up.

Please contact us with your order number and we can try to accomodate your request. We freshly roast coffee and do not store roasted beans on shelves so request may not be possible.

Please double check conditions and limitations of the coupon. For example, welcome coupon can only be used once on your first order and limited to coffee beans. Please contact us if you feel something is wrong with your coupon or discount code.